Privacy Policy

We acknowledge  the significance  of protecting your privacy and your rights regarding  data protection and we respect the current laws regarding the protection of personal data and the security of the same, with the aim of guaranteeing secure, controlled and confidential navigation for you  when visiting divento.com

This Privacy Policy describes how we collect, use, process, and disclose your  data in conjunction with your access to and use of our website and services.

We also explain how you can exercise your rights.

Who controls your data?

Divento.com is owned by Divento Ltd, St Johns Chambers, Love Street, Chester CH1, 1QN, UK

What data do we collect and use?

The personal data that you share with us when you register for an account, subscribe to newsletters and which you provide to us when using our services, including the information entered into our booking platform and included in your comments, reviews or messages sent by email.

Information about your visits to and use of the Website, such as information about the device and browser you are using, your IP address or domain names of the computers connected to the Websites, uniform resource identifiers for requests made, the time of request, the method used to submit the request to the server, the size of the archive obtained as a response, the numerical code indicating the status of the response given by the server (correct, error, etc.) and other parameters relative to the operating system and the computer environment used, the date and time that you visited, the duration of your visit, the referral source and website navigation paths of your visit and your interactions on the Website including the Services and offers you are interested in.

If you access your account with a third party service (e.g., Facebook, Google), the third party service may send us information such as your registration and profile information (i.e. user name, user ID associated with your social media account, picture, email), and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our Website.

Within the applicable law  we may receive additional information about you, such as fraud detection information and warnings from third party service providers and/or partners for our fraud prevention activities.

In general terms, we use your personal data to provide you with the services you request, process payment, provide customer services, send you marketing and promotional communications, notify you about important changes to our website and to deliver our content and ads which we think may be of interest to you.

However we will only send you,  when you consent, advertising material via email or, where permitted by the law, other equivalent electronic communication regarding products and services similar to those already purchased by you and offered on our website.

We share your personal data, for the purposes described in this privacy policy, to the following categories of recipients:

Our authorised employees and/or collaborators that assist and advise us on administration, products, legal affairs, Customer Care Team, and information systems, as well as those in charge of maintaining our network and hardware/software equipment;

Payment providers and financial institutions (e.g. for chargeback, fraud detection and prevention purposes) acting as autonomous data controllers.

Competent authorities when we are required to do so by the applicable  law.

Competent authorities and Law and enforcement third parties when this is necessary so that we can enforce our terms of use and protect and defend our rights or property or the rights or property of any third party.

We retain your personal data for as long as is required to achieve the purposes and fulfil the activities as set out in this Privacy Policy, otherwise communicated to you or for as long as is permitted by applicable law.

You can exercise the rights provided by the Regulation EU 2016/679 (Articles 15-22), including the right to:

To receive confirmation of the existence of your personal data, access its content and obtain a copy.

To update, rectify and/or correct your personal data.

To request the erasure of your data or restriction of your data which has been processed in violation of the law, including whose storage is not necessary in relation to the purposes for which the data was collected or otherwise processed; where we have made your personal data public, you have also the right to request the erasure of your personal data and to take reasonable steps, including technical measures, to inform other data controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

Wherever we rely on your consent,  you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes.

You can exercise the above rights at any time by:

  • Contacting us via email at privacy@divento.com

  • Removing yourself from our newsletter,   using the “unsubscribe link” which we provide in each communication sent to you

You  may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to contact us privacy@divento.com  in the  in first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant Data Protection Supervisory Authority.

Cookies

Cookies are small files which are stored on your computer, they hold a modest amount of data specific to you and allows a server to deliver a page tailored to you on your computer or other device. When you return to the site it  recognise the cookies. They are used to operate or improve the way divento.com works as well as to provide us with business and marketing statistics

In accordance with the notice of cookie usage appearing on our Website’s homepage and our Cookie Policy you agree that, when browsing our Website, you consent to the use of cookies described herein, except to the extent that you have modified your browser settings to disable their use. This includes but is not limited to browsing our divento.com to complete any of the following actions: closing the cookie notice on the Homepage, scrolling through the Website, clicking on anything on the divento.com website

Depending on what entity manages the computer or domain from which the cookies are sent and processed, there are three types of cookies which include first party cookies, third party cookies, session cookies and persistent cookies .

Currently we only use cookies for technical reasons where they are strictly necessary to  use the search function and to book tickets on our site

You must keep in mind that if your device does not have cookies enabled, your experience on the website may be limited, thereby impeding the navigation and use of our services.

There are a number of ways to manage cookies. You can modify  your browser settings, you can opt to disable cookies or receive a notification before accepting them. You can also erase all cookies installed in your browser’s cookie folder. Keep in mind that each browser has a different procedure for managing and configuring cookies.

Updating this privacy policy

We reserve the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on our website with the relevant date.