We acknowledge the significance of protecting your privacy and your rights regarding data protection and we respect the current laws regarding the protection of personal data and the security of the same, with the aim of guaranteeing secure, controlled and confidential navigation for you when visiting divento.com.
We also explain how you can exercise your rights.
Divento.com is owned by Plan A Trip Ltd, St Johns Chambers, Love Street, Chester CH1, 1QN, UK.
The personal data that you share with us when you register for an account, subscribe to newsletters and which you provide to us when using our services, including the information entered into our booking platform and included in your comments, reviews or messages sent by email.
Information about your visits to and use of the Website, such as information about the device and browser you are using, your IP address or domain names of the computers connected to the Websites, uniform resource identifiers for requests made, the time of request, the method used to submit the request to the server, the size of the archive obtained as a response, the numerical code indicating the status of the response given by the server (correct, error, etc.) and other parameters relative to the operating system and the computer environment used, the date and time that you visited, the duration of your visit, the referral source and website navigation paths of your visit and your interactions on the Website including the Services and offers you are interested in.
If you access your account with a third party service (e.g., Facebook, Google), the third party service may send us information such as your registration and profile information (i.e. user name, user ID associated with your social media account, picture, email), and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our Website.
With your permission, we will use your location to find recommended activities such as heritage sites, museums and monuments, cafés, bars and restaurants, using them to create a recommended itinerary according to your preferences. We may also use them to alert you of unexpected closures or cancellations at cultural venues referenced on our site. Your location can also be used to select the start and endpoint of the itinerary which our algorithm creates for you
Within the applicable law we may receive additional information about you, such as fraud detection information and warnings from third party service providers and/or partners for our fraud prevention activities.
In general terms, we use your personal data to provide you with the services you request, process payment, provide customer services, send you marketing and promotional communications, notify you about important changes to our website and to deliver our content and ads which we think may be of interest to you.
However we will only send you, when you consent, advertising material via email or, where permitted by the law, other equivalent electronic communication regarding products and services similar to those already purchased by you and offered on our website.
Our authorised employees and/or collaborators that assist and advise us on administration, products, legal affairs, Customer Care Team, and information systems, as well as those in charge of maintaining our network and hardware/software equipment;
Payment providers and financial institutions (e.g. for chargeback, fraud detection and prevention purposes) acting as autonomous data controllers.
Competent authorities when we are required to do so by the applicable law.
You can exercise the rights provided by the Regulation EU 2016/679 (Articles 15-22), including the right to:
To receive confirmation of the existence of your personal data, access its content and obtain a copy.
To update, rectify and/or correct your personal data.
To request the erasure of your data or restriction of your data which has been processed in violation of the law, including whose storage is not necessary in relation to the purposes for which the data was collected or otherwise processed; where we have made your personal data public, you have also the right to request the erasure of your personal data and to take reasonable steps, including technical measures, to inform other data controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes.
You can exercise the above rights at any time by:
Contacting us via email at email@example.com
Removing yourself from our newsletter, using the “unsubscribe link” which we provide in each communication sent to you
You may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to contact us firstname.lastname@example.org in the in first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant Data Protection Supervisory Authority.
Cookies are small files which are stored on your computer, they hold a modest amount of data specific to you and allows a server to deliver a page tailored to you on your computer or other device. When you return to the site, it recognises the cookies. They are used to operate or improve the way divento.com works as well as to provide us with business and marketing statistics.
Depending on what entity manages the computer or domain from which the cookies are sent and processed, there are three types of cookies which include first party cookies, third party cookies, session cookies and persistent cookies.
You must keep in mind that if your device does not have cookies enabled, your experience on the website may be limited, thereby impeding the navigation and use of our services.
There are a number of ways to manage cookies. You can modify your browser settings, you can opt to disable cookies or receive a notification before accepting them. You can also erase all cookies installed in your browser’s cookie folder. Keep in mind that each browser has a different procedure for managing and configuring cookies.